If you forgot your passcode or have entered it incorrectly three times in a row, you will be asked to use your bio-metric authentication in order to access your account and create a new passcode.
If you believe that you have remembered the correct code to log in to your account, please get in touch with our support team at firstname.lastname@example.org and we will reset your app so you could once again try to log in.
If, unfortunately, the bio-metric data has not been set prior to this, you will have to clear all data from your phone for the myTU app and reinstall it. You will once again link the app to your phone, which will allow you to access the old account. If you are having any issues while resetting your account, please do not hesitate to get in touch with us.