Why did my payment not go through?

Here are a few reasons why you had issues making a payment:

1. Your payment is still pending: if the sum has already been retrieved from your account but not shown in the recipient's, please allow more time for the transaction to be finalized. Even though all transfers take place in real-time, some delays can occur. In addition, please make sure you have finished all required security steps in order to authorize the payment.
2. Exceeded limit: the payment will not go through if it exceeded the transaction limit that was set in the App. in addition, make sure that your account has enough funds for the transfers to be successful. 
3. Routine check: sometimes a payment can be held for a longer time period so we could verify its origin and recipient. All of this is done to make sure no fraudulent transactions are approved.