How can I add or change a user that is added to the virtual card?

Virtual cards can only be assigned or reassigned to a new user if the card type is categorized as Purpose Only (e.g., Marketing, Sales, Support, etc.). For cards issued for personal use, it isn’t possible to change users. 

To add or reassign a user to a virtual card, please follow these steps:

1. Log in to the internet banking platform and navigate to the Cards section.

2. Select the desired virtual card. A window will appear on the right.

3. At the top of the window, on the right of "Update Card" title, you will see three buttons. Click “add user” button.

4. Enter the new cardholder's myTU ID number (last 11 digits of user’s personal IBAN at myTU) and their date of birth.

5. Once completed, the new cardholder will gain access to the assigned virtual card, after confirming it via the app.

Note: Virtual cards can only be assigned or reassigned to a new user if the card type is categorized as Purpose Only (e.g., Marketing, Sales, Support, etc.).