My card’s chip or contactless payment isn’t working

To enable contactless payments with your physical myTU card, your first transaction must be completed by inserting the card into a payment terminal and entering your PIN. Once that’s done, you’ll be able to use the contactless feature, as long as it has been activated in the app.

If your chip isn’t working, please contact us at support@mytu.co—we’ll be happy to help you resolve the issue.