How do I sign up for a myTU account?
To create an account, please download the myTU application from Google Play or the App Store, open it, and begin the verification process. You will need to take a photo of yourself and your ID document, and enter all necessary personal information. Once your account is verified, you will be able to start using myTU! For step-by-step instructions, please refer to our support article here.
What services does myTU offer?
We offer personal accounts with payment cards and a range of tools for tracking savings, managing family budgets, and handling children's finances. Additionally, we offer business accounts and solutions. More information about them can be found here.
How to top up my balance?
You can top up your balance by clicking Add Money and selecting one of the following options: making a SEPA transfer, using a QR code, topping up from another banking card, or requesting money from fellow myTU users in your contacts. For more information, please view our detailed support center article here.
Are there any benefits or rewards programs for using myTU services?
Absolutely! Each time you use your myTU card, you earn #TIME loyalty points that can be redeemed for special offers in our Outlet. Every payment with myTU card earns 5 seconds of #TIME, and you'll receive an additional 1 hour of #TIME upon registration. Simply open the myTU app, swipe left twice, and easily check your #TIME balance, coupons, and special offers. For more information, visit our Outlet page here.
How do I activate my myTU card?
To unlock your card, visit the card page in the app and activate the payment methods you need (ATM withdrawals, Contactless and Internet payments). For your first in-store purchase, insert the card into the POS machine and enter your PIN, which you can find by tapping "Get Card PIN" on the app's card page.
How do I make a transfer from myTU application?
To make a payment, please open the myTU application, select Send Money, and choose one of the available options: send directly to your fellow myTU users from your contacts list, or manually enter the bank account number and beneficiary name. When sending, you can also conveniently scan the bank account number (IBAN) by clicking the camera icon, and it will be entered automatically.
What are the fees associated with myTU accounts?
Opening and using a myTU account is completely free for citizens of the EEA (European Economic Area) and the United Kingdom. Ordering the first card is also free of charge; however, there is a monthly service fee of 1 EUR for the payment card. A detailed list of our other services and prices can be found here.
What should I do if my card is lost or stolen?
If your card is lost or stolen, please terminate it immediately using the myTU app. Simply go to the card page, tap 'Lock Card,' then 'Terminate Card.' The card will be permanently closed once you confirm.
What security measures are in place to protect my account?
How can I contact myTU customer support?
You can contact our customer support team by emailing us at support@mytu.co or by filling out a support request form here.
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