How to keep your account safe from Fraud?

Fraudsters may use fake calls, text messages, emails, social-media messages, and websites to trick people into sharing information or making a payment.

These steps can help protect your myTU account, cards, and money.

1. Keep your security details private

Never share your security details with anyone — even if they claim to work for myTU, your bank, the police, or another trusted organization.

• App or device passcodes and biometrics: Do not disclose your myTU app or device passcode. Do not add another person’s fingerprint or Face ID to your device.
• One-time verification codes: Never share a code received by SMS or another authentication method. These codes may be used to access your account or approve activity.
• Card details: Never share your card number, expiry date, or CVV/CVC with a caller or in an email, text message, or social-media message.

2. Be cautious of unexpected calls and messages

Fraudsters may pretend to be from myTU, another financial institution, the police, a tax authority, or a delivery company.

If someone contacts you unexpectedly, do not share information or follow their instructions. End the conversation and contact the organization independently using contact details from its official app or website.

• “Safe account” scams: If someone tells you to transfer money to a “safe account”, “protected account”, or “secure wallet”, it is a scam. myTU will never ask you to move money to another account to keep it safe.
• Remote-access scams: Never install remote-access software, share your screen, or allow an unexpected caller to control your phone or computer.

3. Watch out for phishing links and fake websites

Phishing is when criminals use fake emails, SMS messages, social-media messages, or websites to steal information or money.

• Do not use unexpected links or QR codes: Instead, open the myTU app directly or type the website address yourself.
• Check website addresses carefully: Fraudsters often use web addresses with small differences, such as misspellings, extra words, or a different domain ending.
• Be careful with delivery and marketplace messages: Treat unexpected parcel-fee requests, refund messages, and buyer-payment links with caution.
• Do not rush: Scammers often create urgency, for example by claiming that your account will be blocked or that immediate action is required. Stop and verify before acting.

4. Be skeptical of investment, job, and online scams

If an offer sounds too good to be true, it probably is.

• Investment and crypto scams: Be wary of guaranteed profits, “risk-free” investments, automated trading schemes, and unsolicited investment advice.
• Task or job scams: Be cautious of offers asking you to complete simple online tasks and then deposit money to “unlock” commissions or earnings.
• Requests to move money: Never receive, transfer, or withdraw money for someone you do not know and trust.

5. Keep your device and app secure

• Lock your phone: Use a strong device passcode, Face ID, or fingerprint lock.
• Keep your device updated: Install the latest operating-system and myTU app updates.
• Use official app stores: Only download or update the myTU app through the Apple App Store or Google Play Store.
• Avoid shared devices: Do not log in to your account on a device you do not own or trust.
• Keep notifications enabled: This can help you notice account or card activity promptly.

6. What to do if you suspect fraud

Act quickly if you notice suspicious activity, an unfamiliar transaction, or believe someone may have accessed your details.

1. Stop communicating with the suspected scammer. Do not send money, share codes, or install any software.
2. Freeze your card in the myTU app. If you believe your card details may be compromised or notice unfamiliar card activity, go to Cards, select the affected card, and choose Block.
3. Contact myTU Support immediately. Use in-app chat or email support@mytu.co.

Need help?

If something feels suspicious or unusually urgent, stop and contact myTU Support before taking any action. It is always better to verify first.