How to file a complaint?

At myTU, we are dedicated to providing excellent customer service. If you need assistance with your account, transactions, payment card, or if you have any other questions or concerns, our Customer Support team is available to help you. We are committed to resolving your issues and addressing any doubts you may have.

However, if you believe a complaint is necessary, you have two convenient options for filing it:

1. Use Our Complaints Form: You can complete our online complaints form, which is designed to capture all the necessary details for a thorough review. Form can be found here. 

2. Send Us an Email: Alternatively, you can email our Customer Support team directly at support@mytu.co. In your email, please provide as many details about the complaint as possible, including the date of the incident. 

We take every complaint seriously and will carefully examine the details you provide. You can expect a response from us as soon as possible, but no later than 5 business days.

Please note that the time required to resolve your complaint may vary depending on the service and the nature of the issue. However, overall, complaint resolutions may take up to 30 days.

Thank you for bringing your concerns to our attention. We appreciate your patience and the opportunity to address your concerns.