How to Change or Reset Your Signature Key / Login Code

Whether you want to update your current PIN or need to recover access after forgetting it, follow the instructions below to manage your signature key (login code).

1. Changing Your Signature Code (If you know your current code)

If you already know your PIN and simply want to change it:

1. Open the myTU app.
2. Swipe left on the home screen to open Settings.
3. Tap Signature Management.
4. Select Change the signature code.
5. Enter your current code, then choose and confirm your new signature code.

2. Resetting Your Code (If forgotten or blocked after 5 incorrect attempts)

If you enter your security code incorrectly 5 times, your access will be temporarily locked for security. To reset your signature code and recover access:

1. Reinstall the App: Delete the myTU app from your device and download it again from the App Store or Google Play.
2. Start Identification: Open the app and select Start Identification.
3. Upload Your Document: Follow the on-screen prompts to upload your photo ID.
4. Take a Selfie: Complete the face-scan / selfie step so the system can verify your identity.
5. Create a New Signature Code: You will be prompted to set up your new signature code as the final step.

Note

Your data is safe: Once verified, the system will recognize you and log you straight back into your existing account. All your funds, balances, and history remain completely intact.

Tip

Security Tip: Never use simple sequences for your signature code. choose a code that is difficult for others to guess.